Frequently Asked Questions

Orders and Shipping

1. How long does it take to process and ship my order?

We aim to process and ship all available orders within 3 working days. If a product is out of stock, please allow an additional 3-7 days for restocking and processing before shipment.

2. What shipping methods do you offer?

We offer two shipping methods:

• Standard Shipping: Estimated delivery time is 7-14 days. 
• Express Shipping: Estimated delivery time is 3-10 days. 

 

3. Can I track my order?

Yes, once your order has shipped, you will receive an email confirmation with tracking information.

4. What payment method do you offer?

We currently accept PayPal as our payment method. You can make payment even without a PayPal account. 

 

Returns and Refunds

4. What is your return policy?

You can return unused items within 30 days of receiving them. Please refer to our Return and Refund Policy for more details.

5. How long does it take to process a refund?

Refunds are typically initiated within 3-7 business days after we receive your returned item. The actual timing may vary based on your payment method and card issuer.

Product Information

6. Are your products eco-friendly?

We strive to offer eco-friendly products whenever possible. Check the product descriptions for specific details on materials and sustainability.

7. Do you offer international shipping?

Yes. We ship orders to most countries in the world. If you are not sure whether your country is available or not, please contact us through email: service@idealdecors.store

Contact Us

8. How can I contact customer support?

You can reach our customer support team at service@idealdecors.store. We're here to assist you with any questions or concerns.